About Us

Getting To Know Us

Professional Utility Services, Inc., is a privately held Corporation that was established in Texas in October 1989. We are a full-service operations company that provides Water and Wastewater Operations, Maintenance, Management, and Billing and Collection services to Municipalities, Cities, Industry, and Investor owned Utilities.

During our 30 years in business we have earned the reputation of being an outstanding operations company in the utility industry. We have achieved this distinction because of one simple concept, we understand that our responsibility is to each resident we provide a service to, customer service is one of our highest priorities. We understand that our customers expect the highest level of service, and that is why we go above and beyond in our operations.

Professional Utility Services, Inc. is Licensed by the T.C.E.Q. as a full-service Water and Wastewater Utility Operations Company. Our Management Team has over 188 years of combined experience in the Water and Wastewater industry, the knowledge they bring to our Customers is invaluable. Our Operators hold their certification in Surface Water, Ground Water, and Wastewater Operations. We have a fully staffed billing and collections office and offer a variety of payment options to fit the needs of our customers. We provide maintenance and repairs for Distribution and Collection infrastructure and provide park and trail maintenance and repairs as required.

In 2019 Professional Utility Services was certified by the City of Houston as a WBE (Women Business Enterprise) and by the State of Texas as a HUB (Historically Underutilized Business). We are members of the Association of Water Board Directors(A.W.B.D.), American Water Works Association (A.W.W.A.), and the Huffman/Crosby Chamber of Commerce.

Our Mission

Our mission is simple – To  provide each of our Customers with excellent customer service along with providing the highest level of operations, maintenance, and management.

  • Operation of Waste Water Treatment Plants and Lift Stations

  • Operation of Water Wells and Surface Water Treatment Plants

  • Billing and Collection

  • New tap installation for water and sewer

  • New construction inspections

  • Repair and maintenance of water distribution and wastewater collection infrastructure

  • Back flow preventer installation and inspection

  • Collect Bac-T samples

  • Manhole Maintenance

  • Valve Maintenance

  • Hydrant Maintenance

  • Smoke testing

  • Inflow and Infiltrations analysis

  • State and federal regulatory reporting

  • Park and trail maintenance

  • Detention pond maintenance

  • Utility consulting to Municipalities and Cities regarding the management and operation of its Water and Waste Water facilities

  • 24 hour/ 7 day a week service
  • Assist with annual budget preparation
  • Annual cost negation with vendors

Our Employees

All personnel employed by Professional Utility Services, Inc. are licensed by the T.C.E.Q. in water & waste water operations and obtain the proper training needed to successfully operate treatment plants to their maximum capability for any size District. We are certified to operate surface water, ground water, and waste water treatment facilities to their maximum capability. We also maintain parks, trails and detention ponds along with repair and maintenance on distribution and collection Infrastructure. We have a fully staffed Billing and Collection office to handle all your resident’s needs

Certifications On Staff
  • A Surface Water
  • A Waste Water
  • B Surface Water
  • B Groundwater
  • C Surface Water
  • C Ground Water
  • D Waste Water
  • D Water
  • CSI
  • B-Pat

At Professional Utility Services, Inc., we feel that it is important to provide the highest caliber of services available to the Districts or Entities in which we operate. We offer the ability to tailor our services based on the needs of your District.

Meet our Management Team

Delilah Arolfo CEO/President

Andrea Martin
Vice President

Rich Harcrow
General Manager

Jeff Baughman
Chief Operations Manager

Clint Sutton
Regulatory Affairs Manager

Christine Matzonkai
FEMA Specialist

Tammy Lewis
New Construction Manager

Kristie Criddle
Billing Department Manager

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